Frequently Asked Questions

Q1. Is European Cleaning reliable and insured?

Yes, all of our team members are insured, bonded, and trustworthy to deliver the best-quality services while offering maximum peace of mind. Although quite friendly, our team members respect all clients at all costs. We don’t drink, smoke, or use any appliance without your permission.

Q2. Do I need to be at home for every cleaning service?

No, you don’t necessarily have to be at home for a cleaning service. We operate in business hours from 8:00 AM to 5:00 PM. You may stay at home if you like, but we’d require a spare key of a secure entrance in case you aren’t.

Q3. What should I do before a cleaning service?

If you have any pets, make sure you keep them in a comfortable place so that they don’t come in the way when we clean. These simple considerations will ensure the safety of your possessions while allowing us to work efficiently.

Q4. Is your cleaning service supervised?

Yes, we have several account managers assigned to supervise the cleaning plan and service. For our recurrent services, they’ll conduct regular on-site supervision to ensure uncompromised services.

Q5. What if your team member breaks or damages my possession during cleaning service?

All our team members will clean your house as if it’s their own. However, if anything breaks or is damaged unintentionally, we’ll make sure to repair or replace the item. All our cleaners are fully insured, so you can file an appropriate claim anytime.

Q6. Do you bring your own cleaning tools?

Yes, we bring along all the supplies and tools we need for cleaning your property and take them back with us when we’re done. All the products that we use are hygienic, top-quality, and efficient. You don’t need to provide us with any type of cleaning equipment.

Q7. Do I need to pay any employment taxes, insurance, or worker’s compensation?

No, you don’t. European Cleaning is a licensed and insured company that takes care of any personal liability regarding social security taxes and work-related injuries.

Q8. How many people will you send to clean my home or office?

Typically, we send one team member to clean your house or office. However, if need be, we may send a larger team of professionals to get the job done efficiently within a reasonable time period.

Q9. Can I reschedule or cancel a cleaning service?

At European Cleaning, we understand that certain unpredictable circumstances may come in the way of your cleaning service schedule. Hence, we allow you to reschedule or cancel your booking within several hours. We aim to make our services flexible to guarantee maximum convenience and satisfaction.